Experts

When You Shouldn’t Sell Your Business

Entrepreneurs should think twice before cashing out. Sticking with it for the long haul is often better for everyone

Growth and Leadership

Deborah Aarts

Deborah Aarts  Why Machines Aren’t Management Material Yet

Artificial intelligence is making huge strides, but it can’t replace the real work of managing people

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James Cowan

James Cowan The Secret to Great Customer Service

Delivering the kind of experiences clients crave takes one-on-one attention, not technology quick fixes. Why you need to find your company's "moment of truth"

Catherine Graham

Catherine Graham The Unspoken Loneliness of Entrepreneurship

Building a business can be an isolating experience, but you don’t have to do it on your own. How to overcome that solitary feeling

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Merge Gupta-Sunderji

Merge Gupta-Sunderji How to Break Bad News to a Client

Sometimes things just don’t go your way. Seven steps to telling your customers the unfortunate truth without jeopardizing your reputation and credibility

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Brian Scudamore

Brian Scudamore 3 Tricks to Help You Get More of the Important Things Done

Stop letting your task list and the many distractions of modern offices get in the way of your growth. How one entrepreneur made more time

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Human Resources

Martin Birt

Martin Birt What the Maple Leafs (and You) Can Learn from the Patriots

Team-building tips for your company and the NHL’s worst team, from one of the NFL's best

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Glenn Nishimura

Glenn Nishimura Why Job Descriptions Still Matter (and How to Use Them Right)

Forget formulaic lists of skills and duties. Three tips for crafting and enforcing the most useful document in management

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Laura Williams

Laura Williams Do Employers Have to Accommodate Vegans?

The definition of ‘creed’ under Ontario's Human Rights Code has been updated. Here’s what it means for your business

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Strategy and Operations

Fred Pidsadny

Fred Pidsadny What to Do When Your Brilliant Strategic Plan Goes Sideways

Managers often find themselves back at the beginning mere months after their last attempt to fix things. Three ways to break the cycle

Robert Gold

Robert Gold 6 Legal Matters You Should Tackle at Startup

Getting the necessary documents and protection in place early could save you a lot in the long run. Lawyer Matt Norris explains what you need to do

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Entrepreneurs' Organization

Entrepreneurs' Organization The Skills You Need to Work On—Not In—Your Business

A great idea and early success alone won’t sustain growth. You also need to learn how to run a business

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Sales

Andrew Z. Brown and Phil Hogg

Andrew Z. Brown and Phil Hogg How to Measure the Success of Your Channel Sales Program

It’s about so much more than revenue. Vendors and channel sales partners should be tracking these key metrics

Lorella DePieri

Lorella DePieri How to Ask Questions That Lead to Sales

“What keeps you up at night?” won’t help you close deals. Your sales team needs to make these insightful inquiries instead

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Sonya Meloff and Jamie Scarborough

Sonya Meloff and Jamie Scarborough The Right Way to Present a Job Offer

Once you’ve got the perfect candidate in your sights, it’s time to close the deal. Nine tips for getting to “yes”

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Marketing

Jennifer Goldberg

Jennifer Goldberg How to Pick the Right Social Media Platform for Your Business

You can't win them all. Five steps to help you choose the network that will work best for you

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Bryan Pearson

Bryan Pearson How to Make Your Core Values Stick

Three ways to turn your company's principles into more than just words on a wall

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Bruce Philp

Bruce Philp Why Cynicism Doesn’t Make For Great Marketing

There’s a toxic cynicism haunting the marketing community these days, but to be any good at this job, you need to believe

Lisa Shepherd

Lisa Shepherd 5 Signs a Marketing Manager Isn’t Working Out

A great job interview doesn’t always lead to good performance. How to check if you’ve hired a dud

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Communication

Bart Egnal

Bart Egnal The 3 Words Leaders Must Learn to Say

The rules of management are changing, and knowing when and how to use this phrase is crucial

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Sandra Folk

Sandra Folk The 5 Email Faux Pas You Must Avoid Making

It’s not just a matter of manners. Follow these basic rules of message etiquette to get your meaning across

Finance and Accounting

Alma Johns

Alma Johns What Private Equity Investors Want to See in Your Business

The five most important things deep-pocketed financiers look for in an investment

Armando Iannuzzi

Armando Iannuzzi Why Business Owners See Clouds in the Federal Budget’s Sunny Ways

You may want to grab an umbrella—despite the Liberals' sunny forecast, there could be rain on the horizon

Technology

Ian Bell

Ian Bell How to Use PR to Sell Your Company’s Story

To grab the attention of the public and prospective customers, you need to be doing these key things

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Cybele Negris

Cybele Negris 8 Technology Trends That Will Dominate 2016

These developments, strategies and models will create huge business opportunities. Are you ready to cash in?

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Corrine Sandler

Corrine Sandler Why SMEs Should Embrace Mobile Payments

Letting your customers pay with their phones can increase their loyalty and spending. The case for tapping into the trend

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Exit Strategy

Wayne Vanwyck

Wayne Vanwyck The Uncomfortable Truth You Can’t Ignore

It’s not grim to think of what will happen to your business if you suddenly can’t run it. In fact, it’s imperative to do so

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International Trade

Corey Miller

Corey Miller 4 Ways to Ensure Overseas Customers Pay Up

Collecting what you’re owed can be difficult when your customers are an ocean away

Policy

Kevin Carmichael

Kevin Carmichael Do Tax Breaks Discourage Small Businesses From Growing?

New IMF research suggests there’s little economic benefit in lowering taxes for SMBs. This columnist argues it's time to end the policy

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