Experts

3 Launch Lessons From a Fintech Entrepreneur

Releasing a product into the world can be a long and daunting process. What you need to know to do it right

Growth and Leadership

Deborah Aarts

Deborah Aarts  Why You Can’t Really Run a Company Without a Clear Hierarchy

Flat organizations may be in fashion, but structures and chains of command were created for a reason: Someone has to be in charge

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James Cowan

James Cowan What Tim Hortons Has Learned from Burger King

Foreign ownership has made the beloved Canadian coffee brand better. Why selling out to an overseas acquirer isn't always a bad idea

Catherine Graham

Catherine Graham The Unspoken Loneliness of Entrepreneurship

Building a business can be an isolating experience, but you don’t have to do it on your own. How to overcome that solitary feeling

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Merge Gupta-Sunderji

Merge Gupta-Sunderji How to Break Bad News to a Client

Sometimes things just don’t go your way. Seven steps to telling your customers the unfortunate truth without jeopardizing your reputation and credibility

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Brian Scudamore

Brian Scudamore An Entrepreneur’s Guide to Branding (or Rebranding) Your Business

It takes time and care to craft the perfect public profile. Four things you need to do to get it right

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Human Resources

Martin Birt

Martin Birt 4 Ways to Make the Most of a Conversation

Building loyalty and trust requires more than just your physical presence. How to have more productive and meaningful one-on-one encounters

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Glenn Nishimura

Glenn Nishimura Why Job Descriptions Still Matter (and How to Use Them Right)

Forget formulaic lists of skills and duties. Three tips for crafting and enforcing the most useful document in management

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Laura Williams

Laura Williams Do Employers Have to Accommodate Vegans?

The definition of ‘creed’ under Ontario's Human Rights Code has been updated. Here’s what it means for your business

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Strategy and Operations

Fred Pidsadny

Fred Pidsadny What to Do When Your Brilliant Strategic Plan Goes Sideways

Managers often find themselves back at the beginning mere months after their last attempt to fix things. Three ways to break the cycle

Robert Gold

Robert Gold Why You Shouldn’t Just Give Clients What They Say They Want

A customer don't always know what the best solution to their problem is. How to identify their real goals and meet them

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Entrepreneurs' Organization

Entrepreneurs' Organization The Skills You Need to Work On—Not In—Your Business

A great idea and early success alone won’t sustain growth. You also need to learn how to run a business

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Sales

Andrew Z. Brown and Phil Hogg

Andrew Z. Brown and Phil Hogg How to Measure the Success of Your Channel Sales Program

It’s about so much more than revenue. Vendors and channel sales partners should be tracking these key metrics

Lorella DePieri

Lorella DePieri How to Ask Questions That Lead to Sales

“What keeps you up at night?” won’t help you close deals. Your sales team needs to make these insightful inquiries instead

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Sonya Meloff and Jamie Scarborough

Sonya Meloff and Jamie Scarborough The Right Way to Present a Job Offer

Once you’ve got the perfect candidate in your sights, it’s time to close the deal. Nine tips for getting to “yes”

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Marketing

Jennifer Goldberg

Jennifer Goldberg How to Pick the Right Social Media Platform for Your Business

You can't win them all. Five steps to help you choose the network that will work best for you

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Bryan Pearson

Bryan Pearson Master the Art of Smart Giving

Employers can no longer afford to ignore corporate social responsibility. Here’s how to do good in a way that benefits everyone

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Bruce Philp

Bruce Philp Why Nostalgia Is Such a Powerful Branding Tool

Handle your brand’s history with care. In an age of endless novelty, it’s one of your greatest assets

Lisa Shepherd

Lisa Shepherd 5 Signs a Marketing Manager Isn’t Working Out

A great job interview doesn’t always lead to good performance. How to check if you’ve hired a dud

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Communication

Bart Egnal

Bart Egnal The 3 Words Leaders Must Learn to Say

The rules of management are changing, and knowing when and how to use this phrase is crucial

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Sandra Folk

Sandra Folk The 5 Email Faux Pas You Must Avoid Making

It’s not just a matter of manners. Follow these basic rules of message etiquette to get your meaning across

Finance and Accounting

Alma Johns

Alma Johns What Private Equity Investors Want to See in Your Business

The five most important things deep-pocketed financiers look for in an investment

Armando Iannuzzi

Armando Iannuzzi Why Business Owners See Clouds in the Federal Budget’s Sunny Ways

You may want to grab an umbrella—despite the Liberals' sunny forecast, there could be rain on the horizon

Technology

Ian Bell

Ian Bell Why I Can’t Just Build You an App

There is no such thing as a cheap and basic app. What it takes to develop a great one that delivers a meaningful experience to end users

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Cybele Negris

Cybele Negris 8 Technology Trends That Will Dominate 2016

These developments, strategies and models will create huge business opportunities. Are you ready to cash in?

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Corrine Sandler

Corrine Sandler Why SMEs Should Embrace Mobile Payments

Letting your customers pay with their phones can increase their loyalty and spending. The case for tapping into the trend

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Exit Strategy

Wayne Vanwyck

Wayne Vanwyck A 10-Step Process to Future-Proof Your Staff

Succession planning isn't just about owners leaving their businesses. Smart leaders work to make sure no key role ever sits unfilled

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International Trade

Corey Miller

Corey Miller 4 Ways to Ensure Overseas Customers Pay Up

Collecting what you’re owed can be difficult when your customers are an ocean away

Policy

Kevin Carmichael

Kevin Carmichael Why Are Canadians Losing Faith in Free Trade?

The Canadian public, and even many business leaders, are turning their backs on free global trade deals—just when we need them more than ever

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