Harvey Copeman
Harvey Copeman is president and CEO of the Canadian Professional Sales Association (CPSA). For more than 35 years he has held senior sales and marketing positions in Canada and the USA for major international brands such as Michelin Tires, Holiday Inn and Hilton Hotels.
How to Get a New Salesperson Up to Speed
Lessons from Michelin's amazing—and very thorough—sales-orientation program
For Sales Teams, Time is the Most Precious Resource
Your salespeople need the organization and discipline to make the best possible use of time—both theirs and their clients'
How to Deal With a Furious Client
The key things you need to do to save an account after your firm blows the order
How to Avoid Christmas Gift Gaffes
Don't let your sales team wing it with holiday gift giving to clients. Here are some best practices to steer you clear of trouble
The No. 1 Sales Mistake
The worst thing sales reps can do is spend most of the time pitching the product
How to Find Great Salespeople
Bringing science to the hiring process is a lot better than picking sales reps based on your gut and their resumés
How to Sell to Today’s Cautious Clients
How to nudge the sales process along and land orders from wary buyers
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