Industry

Lessons in Retail Reinvention From Indigo’s Heather Reisman

Many had their doubts when the founder of Indigo sought to move beyond book selling and create a retailer for the digital age. But the strategy is starting to pay off

How to Build a Bot That Helps Consumers Shop

Illustration: LeeAndra Cianci

Canadian chat platform Kik created a tool that allows H&M to interact with Gen Z shoppers, increasing sales and providing better customer data

Meet the Entrepreneur Building a Business to Fight Online Trolls

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Chris Priebe is applying the lessons he learned co-founding kids-only social network Club Penguin to help combat abuse and bullying with Two Hat Security

Why the Walmart-Visa Deal Could Be Bad News for SMEs

merchant using credit card machine

The CFIB says independents could pay the price for a recent accord between the two giant companies

Will Consumers Get Over the Ick Factor of Eating Insects?

One Hop Kitchen's Eli Cadesky shows off his company's insect protein based pasta sauces and protein material. Photo: Frank Gunn/CP

A number of entrepreneurs are hoping to turn bug protein into a pantry staple. How they're convincing people to give it a try, one bit at a time

5 of the Best Technology Lessons From 2016

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Automation, whether for chatbots or cars, is moving quickly but still has a long journey to the mainstream. Meanwhile, other ideas literally blew up

What You Can Learn About Following Fads From Pokémon Go

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The insane, temporary popularity of the mobile game in 2016 is a warning to companies chasing trends across the modern consumer landscape

What You Can Learn From BlackBerry’s Big Pivot

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The tech giant tweaked its raison d'etre in 2016, and it wasn't to go bigger

4 Retail Trends to Watch For Next Year

A selection of handbags at Saks Fifth Avenue's new store in downtown Toronto, in February 2016. Photo: Nathan Denette/CP

Stores will need to adapt to the continued rise of e-commerce and the hollowing out of the mid-market in 2017

How to Cut Through a Crowded Market

Photoillustration: iStock

If the food-delivery app space seems stuffed, well, it kind of is. A simpler solution is in order

Meet the Company That Makes Most of the World’s Escalator Handrails

Illustration: Ryan Snook

How EHC Global added innovation—and a splash of colour—to a highly commoditized business

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Many had their doubts when the founder of Indigo sought to move beyond book selling and create a retailer for the digital age. But the strategy is starting to pay off

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