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Handbook
May 2010
Open-source software: Not too good to be true
More reliable, more flexible, and less expensive, open-source software may be the best fit for your...
Open-book management: Doing business in the buff
Referrals: Highly recommended
How to get the money you're owed
A client isn't paying? Given up on some accounts-receivable? Congratulations! Being stiffed is a...
Tips for Twitter quitters
How to find great salespeople
Great salespeople aren't born; they're made — but they're made a long time before they show up on...
Branding: Smear of the unknown
It's almost impossible to look the other way when someone defames your company online. But sometimes...
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Facebook is a terrible thing to waste
Two years ago, I predicted that Facebook would soon be an essential business tool, but within weeks...
Business plan: Another piece of the pie
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How to build a super staff
Our simple strategies that turned good employers into great ones — with financial results to match.
Innovations@Work 2010 winners
This year's award winners not only have built better mousetraps, they've actually gotten them to...
When kids run the family business
Three kids who revitalized their family businesses reveal how to convince the parents your way is...
Ask the Legends: Peter H. Thomas
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