Management

When You Shouldn’t Sell Your Business

Entrepreneurs should think twice before cashing out. Sticking with it for the long haul is often better for everyone

Why You Should Send Your Staff Back to School

Illustration: Enis Aksoy/iStock

Three reasons that employee education is worth serious investment

How to Break Bad News to a Client

mistakes

Sometimes things just don’t go your way. Seven steps to telling your customers the unfortunate truth without jeopardizing your reputation and credibility

Why More Companies Are Allowing Employees to Work From Home

Louise Howard shows off the baby accessories she makes from her home in Montreal in May 2016. Howard is one of a growing number of Canadians working from home.Photo: Ryan Remiorz/CP

Telecommuting is on the rise as companies look to save money and respond to workers' wants

What Kid-Friendly Innovation Looks Like

Oneric_Hockey_Pants-Whiteboard_March_2016-600x400

Oneiric co-founder Emily Rudow developed hockey pants that a five-year old can put on alone. How she did it

The Secret to Great Customer Service

Photo: iStock

Delivering the kind of experiences clients crave takes one-on-one attention, not technology quick fixes. Why you need to find your company's "moment of truth"

Should You Contract With Someone You Don’t Really Trust?

Office contract

The Supreme Court's decision in Bhasin v. Hrynew has important implications for businesses. What you need to know

5 Easy Ways to Improve Customer Service Over the Phone

frustrated man with phone

A single bad call can ruin a relationship. Tips on making sure clients hang up happy

What Keeps a Worker With the Same Employer for Decades

Photo: iStock

Age and income are the major factors in long-term retention per a new survey of U.S. baby boomers

Why Cynicism Doesn’t Make For Great Marketing

Crumpled adhesive notes with smiling faces

There’s a toxic cynicism haunting the marketing community these days, but to be any good at this job, you need to believe

How to Reinvent a Traditional Family Business for the Modern Consumer

Noura Sakkijha of Mejuri Jewellery. Photo: Roberto Caruso

Third-generation jeweller Noura Sakkijha is dragging the industry into the digital age with Mejuri

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