Strategy & Operations

How to Break Bad News to a Client

Sometimes things just don’t go your way. Seven steps to telling your customers the unfortunate truth without jeopardizing your reputation and credibility

Why the Return of the Long-Form Census is Good for Business

Photo: Sean Kilpatrick/CP

The loss of this key source of affordable, high-quality data hurt the market research efforts of SMBs

How to Make Your Company Sellable From an Entrepreneur Who Sold Four

exit-strategy

John Warrillow is so good at exiting that he's built a business helping others do the same

What to Do When Your Brilliant Strategic Plan Goes Sideways

Illustration: iStock

Managers often find themselves back at the beginning mere months after their last attempt to fix things. Three ways to break the cycle

Why So Many Companies Are Looking to Partner Up Right Now

Handshake

With economic growth slowing, the M&A and JV markets are heating up. But more informal collaboration is also on the rise

4 Tips for Managing Across Multiple Locations

Illustration: iStock

Suki’s has six salons in and around the Greater Vancouver area. How president Ken Tagaki ensures his company delivers the same high quality and service at every one

Why You Should Let Your Clients Look Inside Your Company

Illustration: iStock

Transparency about timelines and project progress fuelled massive growth for Toronto’s Symbility

5 Practical Ways to Make Your Company More Environmentally Friendly

Photo: Shutter_M/iStock

Greening your business isn't just an exercise in do-goodery. It can also be a competitive advantage

How to Turn a Local Favourite Into a National Franchise

A smoked meat sandwich at Caplansky's on College Street just after the deli opened in 2009. Photo: Peter Power/The Globe and Mail/CP

Toronto deli Capalanksy’s expands across the country via a new store concept from Jackman Reinvents

Why Embracing Profitable Good—Not CSR—Will Help You Stay Ahead

Photo: iStock

Three reasons to adopt a new approach to balancing your business interests and social impact

Where You Can Make Real Money in the New On-Demand Economy

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Servicing Uber drivers, Airbnb hosts, and other gig workers pays better than becoming one yourself

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Sometimes things just don’t go your way. Seven steps to telling your customers the unfortunate truth without jeopardizing your reputation and credibility

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