Technology

Are You Using Today’s Hottest Productivity Tool?

You may not have heard of Slack yet, but shrewd design and a blossoming user base mean you will soon

8 White-Hot Tech Platforms You’ve Never Heard Of

badoo

The most popular, yet little-known in North America, web services you can use to reach customers around the world

Why You’re Probably Wasting Your Time on Social Media

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To succeed today, you can't just dabble in social media. It takes resources—including money—to make an impact

How to Make Spam People Actually Want to Read

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Why you should stop worrying and learn to love Canada's new anti-spam laws

The Secret to 100% Customer Satisfaction

PROFIT Business Cast

An award-winning eBay merchant shares the three things he does to keep buyers happy

Why You Should Move to Online Customer Service

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New research shows that clients are happiest when the support comes not in person, but rather through a screen

What You Can Learn From Walmart’s Mistakes

walmart

The retail giant has been doing some serious experimenting around the world, and its mixed results offer many lessons

The Real Reason Companies Don’t Innovate

man in white coat pouring orange liquid with into a glass

Increasingly, firms are outsourcing R&D to academia to save money and resources. Is it a savvy move or a serious risk?

Why SMEs Will Soon Have an Edge in Wireless

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The feds plan to reserve most of the spectrum in next year's wireless auction for smaller players and new entrants

What Happens When the Internet of Things Meets the Body?

Illustration: Sean McCabe

The new digital world knows who people are—and what they want. And that creates all sorts of opportunities

Why CASL Won’t Hurt Small Businesses

Monitor screen showing spam in the mailbox

For all the panic surrounding the new anti-spam law, it's making companies do the right thing

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