PROFIT/Chatelaine W100

#6

Rachel Mielke

CEO

Company Profile

Company: Hillberg & Berk Accessories Head Office: Regina Website: www.hillbergandberk.com

Company Financials

3-year revenue growth (%): 316 2015 Revenue: $5M-$10M Employees: 83

Spotlight

What her company does: Designs, manufactures and sells jewelry

What you can learn from her: Knowing that consumer businesses depend on happy buyers, Mielke made a strategic decision to hire two full-time customer service staffers. The payoff was quick: In one year, online sales jumped a whopping 205%.