Consumer Trends

The Rise of the Grocery Reseller

Pirate Joe's owner Mike Hallatt, who resells products from U.S. specialty grocery store Trader Joe's, outside a new, larger location where he's working to reopen his store, in Vancouver, B.C., in July 14, 2016. Photo: Darryl Dyck/CP

Convenience and the desire for exclusive products has fulled the rise of free agents. How to build a business from another retailer's goods

When a Huge U.S. Brand Enters Your Market

Photo: iStock

Krispy Kreme may be expanding in Canada, but local doughnut shops aren't concerned. Here's how they'll hold on to their customers

Where Social Responsibility Is a Selling Point


Fintech firms are trying to appeal to millennials through their desire to support sustainability

Canada’s Best Places for Business 2016: Top 10 Most Lucrative


Municipalities with the right combination of large, growing and educated populations and high incomes

The Smart Way to Hop Onto a Viral Craze

Pokemon Go players stopping outside the Huge Cafe in downtown Atlanta, Ga., in search of digital monsters. Photo: Brinson McGowan/Huge via AP)

Business owners are capitalizing on the sudden, immense popularity of Pokémon Go by using the game to attract customers

The New Way to Sell Dinner

Illustration: iStock

Canadians who don’t cook are increasingly taking advantage of the convenience of delivery, including new meal kits services

What Online Retailers Need Physical Stores For

A Frank + Oak pop--up store at Toronto's Drake Hotel in 2013. Photo: Carlos Osorio/Toronto Star/Getty

Some major Canadian e-commerce operators are moving into bricks-and-mortar to promote their brands and boost sales

The Huge Opportunity of Millennial Home Buyers

Photo: iStock

Property sellers, builders and managers are set to cash in as members of Generation Y finally find the money for a mortgage down payment

Why Nostalgia Is Such a Powerful Branding Tool

Photo: Mario Beauregard/CP

Handle your brand’s history with care. In an age of endless novelty, it’s one of your greatest assets

The True Cost of Poor Customer Service


Canadians are 'silent switchers,' leaving companies no chance to make it right before they jump to the competition. How to ensure you don't lose them