Customer Service

What Today’s Consumers Value Most

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The sharing economy has shifted spending behaviours from ownership to experiences and made trust even more important, according to new reports

How to Surprise and Delight Your Customers

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A new survey suggests “wow” moments create loyalty and generate referrals. And it doesn’t have to be expensive or difficult

What You Can Learn from a Mall Santa

Illustration: Kagan McLeod

Whether it's customers or kids, overselling what you can provide always leads to disappointment

Why Great Customer Experiences Are the Best Public Relations

A sign in the window of a San Francisco home in support of Proposition F, which would have restricted Airbnb-like short-term rentals in the city. The measure was voted down. Photo: Josh Edelson/AFP/Getty Images

Recent scandals and marketing missteps involving the likes of Uber and Airbnb show that people care more about service than corporate shenanigans

How to Sell Millions Without Any Salespeople

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This PROFIT 500 entrepreneur structured his business in such a way that he doesn't need a dedicated sales force

Why Everyone at Your Company Should Work in Customer Service

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Having a better offering is no longer enough to beat the competition. Client interactions have never been more crucial to winning business

The 5 Cs You’ll Need to Succeed in the New Sales Reality

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Newly-empowered buyers want to work with partners, not pitchmen. What your salespeople must do to win business today

5 Customer Service Strategies from Canada’s Best Brands

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Building one of the country's most-respected brands takes more than name recognition. How these winners connect with customers

What Large Clients Care More About than Money

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By focusing on deadlines over budgets, this firm achieves both. How re-prioritizing your deliverables leads to better project management

What’s Driven Recent Sales Growth for Retailers?

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Canadian companies are optimistic about the future thanks to a revenue bump in the last year