Customer Service

How to Say “No” Without Losing the Customer

Illustration: iStock

Turning down client requests doesn't have to cost you their business, if you do it right. Four steps to keeping them happy without doing something you don't want to

3 Good Reasons Not to Franchise Your Business

PROFIT Business Cast

Fixt aims to standardize mobile device repairs, but it won't be licensing its formula. CMO Donna Custance explains why

The Harry Rosen Way to Build Customer Loyalty

Canadian menswear titan Harry Rosen in front of his flagship Bloor Street store in Toronto, in October 2016

The retail legend and menswear entrepreneur explains how he formed connections with his clientele and why he's still learning at 85

How to Turn Your Superfans Into an Incredible Marketing Resource

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Build the Perfect Small Business: The clients you already have can help you find new ones. What you can do to generate referrals and make customers feel valued

How to Create Amazing Customer Experiences

Saje Natural Wellness CEO Kate Ross LeBlanc in one of the PROFIT 500 company's Vancouver stores

Few businesses see service improve with growth. Then again, few businesses are structured like PROFIT 500 winner Saje Natural Wellness, a company with customer delight in its DNA

What Can Brands Do When Faced With Social Media Hostility?

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Transit agencies and airlines bombarded with angry and abusive posts are responding in different ways

Why You Shouldn’t Ask Customers to Rate You

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The number of stars a product gets have very little to do with the quality of what's being reviewed, according to a new study

How to Keep Your Ear to the Ground

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Calgary mayor Naheed Nenshi on why he never shies away from conversations with his constituents

How to Standardize Great Service

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Oliver & Bonacini president Andrew Oliver reveals the tactics that equip his 1,200 employees to deliver amazing customer experiences

How to Get More Done With “Unified Communications”

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This growing Ontario company improved customer service and staff morale by picking a tool people actually like to use