Customer Service

How to Get More Done With “Unified Communications”

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This growing Ontario company improved customer service and staff morale by picking a tool people actually like to use

Why Great Customer Service Is the Best Kind of Marketing

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Finding new clients is expensive—and getting more so. Focus on keeping existing ones happy

How to Boost Your Bottom Line by Letting Some of Your Clients Go

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This W100 winner took a big risk reducing her customer count by 15%, but the payoff—profit growth of 30% and more meaningful work—was worth it

5 Ways to Lose Clients Without Really Trying

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Simple mistakes and shortcomings can cost you current customers, and prevent you from attracting new ones. What not to do

5 Deal Breakers That Sink Sales and How to Avoid Them

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Expert advice on what you may be doing wrong and what you can do to fix it

How to Miss Your Deadline But Keep the Client

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Every company strives to meet time targets, but problems inevitably crop up. The right way to tell your customers when things have gone wrong

4 Ways to Make the Most of a Conversation

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Building loyalty and trust requires more than just your physical presence. How to have more productive and meaningful one-on-one encounters

Why You Shouldn’t Just Give Clients What They Say They Want

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A customer don't always know what the best solution to their problem is. How to identify their real goals and meet them

Why Design Should Matter to You

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Canada’s savviest companies are using design principles to engage customers and boost profits. How to make it your competitive advantage

The True Cost of Poor Customer Service

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Canadians are 'silent switchers,' leaving companies no chance to make it right before they jump to the competition. How to ensure you don't lose them