Customer Service

How to Get More Done With “Unified Communications”


This growing Ontario company improved customer service and staff morale by picking a tool people actually like to use

Why Great Customer Service Is the Best Kind of Marketing

Photo: Alubalish/iStock

Finding new clients is expensive—and getting more so. Focus on keeping existing ones happy

How to Boost Your Bottom Line by Letting Some of Your Clients Go

Illustration: Sorbetto/iStock

This W100 winner took a big risk reducing her customer count by 15%, but the payoff—profit growth of 30% and more meaningful work—was worth it

5 Ways to Lose Clients Without Really Trying


Simple mistakes and shortcomings can cost you current customers, and prevent you from attracting new ones. What not to do

5 Deal Breakers That Sink Sales and How to Avoid Them


Expert advice on what you may be doing wrong and what you can do to fix it

How to Miss Your Deadline But Keep the Client

Photo: Kutaytanir/iStock

Every company strives to meet time targets, but problems inevitably crop up. The right way to tell your customers when things have gone wrong

4 Ways to Make the Most of a Conversation


Building loyalty and trust requires more than just your physical presence. How to have more productive and meaningful one-on-one encounters

Why You Shouldn’t Just Give Clients What They Say They Want

PROFIT Business Cast

A customer don't always know what the best solution to their problem is. How to identify their real goals and meet them

Why Design Should Matter to You

Photo: iStock

Canada’s savviest companies are using design principles to engage customers and boost profits. How to make it your competitive advantage

The True Cost of Poor Customer Service


Canadians are 'silent switchers,' leaving companies no chance to make it right before they jump to the competition. How to ensure you don't lose them