Don't hold on to a bad customer relationship just because you don't know how end it. Try these proven tips instead.
In the Internet age, everyone's a critic. Here is some expert advice on how to tame the trolls without losing your cool
Vancouver's Appnovation has grown quickly by staying close to its clients' locations and mining their huge need for open-source programmers
New data reveals we're masters of keeping clients satisfied—we just have to stop saying "sorry"
An award-winning eBay merchant shares the three things he does to keep buyers happy
New research shows that clients are happiest when the support comes not in person, but rather through a screen
The retail giant has been doing some serious experimenting around the world, and its mixed results offer many lessons
How one elevator fixture supplier came to flourish in U.S. by ditching "spray and pray" for something more strategic
The disgruntled have a lot of power in the digital age. But you can turn their ire into affection
A new study shows that luxury customers buy more when staff is rude. (Call it the Mean Girls effect)