Customer Service

How to Keep Your Customers Coming Back

Photo: Justin Sullivan/Getty

Crucial lessons in building brand loyalty from a retail marketing veteran.

3 Essential Ingredients for Fruitful Franchising

Photo: Nick Wong/CB

New York Fries founder Jay Gould explains his approach to franchising, innovation and spending his own money.

Canadians Don’t Want to Hear About Your Innovations

Photo: IPG Gutenberg UK Ltd/iStock

Less than half of consumers trust businesses. Here's how to regain their confidence.

Is Your Business Prepared for Disaster?

Photo: Tomwang112/iStock

Brian Scudamore of 1-800–GOT-JUNK? on the importance of planning for uncontrollable events

How to Help Customers Decide What They Like

Photo: Carlos Osorio/Toronto Star/Getty

Canadian e-commerce success story Frank & Oak rolls out curation service

Marketing Starts with Your Own Employees

Photo: Momentimages/Getty

The strength of your brand relies on your workforce, because engaged workers are creative and productive workers.

How to Fire a Client (Amicably)

client relationship

Don't hold on to a bad customer relationship just because you don't know how end it. Try these proven tips instead.

6 Smart Ways to Handle Bad Reviews

laptop

In the Internet age, everyone's a critic. Here is some expert advice on how to tame the trolls without losing your cool

The Key to Quick Global Expansion

appnovation

Vancouver's Appnovation has grown quickly by staying close to its clients' locations and mining their huge need for open-source programmers

Canada Ranks Second in Customer Service

happy_customer_service

New data reveals we're masters of keeping clients satisfied—we just have to stop saying "sorry"