Crucial lessons in building brand loyalty from a retail marketing veteran.
New York Fries founder Jay Gould explains his approach to franchising, innovation and spending his own money.
Less than half of consumers trust businesses. Here's how to regain their confidence.
Brian Scudamore of 1-800–GOT-JUNK? on the importance of planning for uncontrollable events
Canadian e-commerce success story Frank & Oak rolls out curation service
The strength of your brand relies on your workforce, because engaged workers are creative and productive workers.
Don't hold on to a bad customer relationship just because you don't know how end it. Try these proven tips instead.
In the Internet age, everyone's a critic. Here is some expert advice on how to tame the trolls without losing your cool
Vancouver's Appnovation has grown quickly by staying close to its clients' locations and mining their huge need for open-source programmers
New data reveals we're masters of keeping clients satisfied—we just have to stop saying "sorry"